Telephone Conference Call Etiquette

For smooth running of the telephone conference calls, please assist by following these few suggestions.

1. Complete pre-assignments prior to the conference call. Become familiar with the guest faculty by reviewing the bio-sketch. Review suggested reading materials.

2. Hook onto call 2-5 minutes early so the conference can proceed in a timely manner.

3. Identify yourself when hooking onto the call, unless the conference has already begun. Please state your name and Team.

4. During the call, always introduce yourself and where you are from (for example, "Arizona Team") when you start to speak.

5. During the presentation by guest faculty, jot down your thoughts and questions so that you can later contribute to the discussion. Your active participation is the most important element of this distance learning opportunity.

6. When speaking, please limit the length of your question or remarks to allow for ample time for others to participate.

7. Please keep your phone on "mute" when not directly contributing to the discussion. Office noises carry into the conference call. In some instances, the noise will block others from hearing the discussion.

8. If you must temporarily leave the call for a very short period of time, just leave your mute button on and come back as soon as possible.

9. Check to see if your phone system has music or radio playing for customers on "hold". If so, do not use the "hold" button if you must leave the conference call momentarily. The music will play into the conference call.

10. If you must leave the call early, just hang up without interrupting the conversation.

Thank you so very much for contributing to this discussion call!